We believe great events start with excellent guest experiences from start to finish.
We're on a mission to empower event creators to deliver the best event experiences.
Tix provides ticketing, admissions and payment technology, virtual venues, and promotion and audience engagement tools to simplify operations and drive sales for event creators.
About the role
We're hiring part-time customer support specialists to support our team through our busiest time. In this role, your responsibilities will include
- Answering user enquiries and complaints with a friendly tone, primarily via email and chat.
- Maintain accuracy in help centre articles and update them as needed so that users can get answers and resolve issues quickly and independently.
- Escalate transaction issues and liaise with external partners, such as payment partners, for resolution.
- Collect insights on users’ requests, feedback, complaints, and frequently asked questions for internal teams so we can continue to support Tix users better and build for their needs.
- Help with customer onboarding and account set-up.
Minimum Requirements
You'll be a great fit for this role if you have the following:
- Excellent communication skills - both verbal and written.
- Love helping people and are highly collaborative.
- Excellent problem-solving skills and high attention to detail.
- Highly motivated and have a positive attitude.